How does the frame look like?
The wooden frame with 2 cm profile is manufactured in Europe, complemented with real glass and acid free bevel-cut matte.
How many letters can be in my name or word?
You can have between 3 – 8 letters in your name or word. If you use a space (like in de Jong) or a special character (#, & etc) it is also counted as a letter.
What size are the frames and what do they include?
The size of the frame depends on the number of letters in your name or word. The sizes below are for outside dimensions of the customized frames.
3 photos 24.5 x 43.5
4 photos 24.5 x 55.5
5 photos 24.5 x 67.5
6 photos 24.5 x 79.5
7 photos 24.5 x 91.5
8 photos 24.5 x 103.5
Are your products ready to be hung on the wall when they arrive ?
Yes, our frames come ready to hang.
What size are the photos?
The photographs are 10 x 15 cm (4” x 6”). The photographs are printed on a high quality photographic paper.
All of our photos are printed at a professional lab and we control and inspect the color quality on every picture.
What color tone are the pictures?
You can choose from 3 options:
Full color – which gives a fun and vibrant look.
Sepia – a custom blended sepia tone treatment that gives the photos a little bit of warmth while still keeping a modern and clean appearance.
Black and white – classic or contemporary look that perfectly fits any interior.
The images are not completely sharp on the site, will the final product be sharp and in focus?
Yes! For speed of upload, the thumbnail images are created at a low-resolution dpi. Your final creation will be output from a high-resolution image that is clear, sharp and completely in focus.
Where do your pictures come from?
Our unique letter photographs have been taken all over the world. They were taken either by our professional photographers or by the creative contributors of our community. 26 Deco will not reproduce a photograph without a signed release from the photographer or studio
Can I use your photos or download them from your site?
No. In compliance with international copyright law, it is strictly prohibited to copy, reprint, resell or reproduce the images from this website, even the images that you purchased with your photo frame.
Can I buy just the photographs?
We do not sell the letter photographs by themselves online.
What if I have a problem ordering?
Send us an e-mail at ArtLab@26deco.com, or call +31 6 2717 3838
Will you send me an e-mail confirmation after I order?
Yes, You should receive an e-mail within a few minutes of your order.
Can I have a letter art created and sent to another person?
Yes, this option is available during the check-out process, just have the product shipped to the appropriate address.
How do you ship your orders?
We ship PostNL and DHL, depending on destination.
How long will it take to process my order?
Each custom piece is handcrafted just for you. Our normal turnaround time to create your custom designed frame runs 2 – 3 days. It then takes 2-3 days for shipping in the Netherlands. For delivery time to other countries check the carrier’s websites (www.postnl.nl and www.dhlparcel.nl) or send us an enquiry at ArtLab@26deco.com.
We also will strive to accommodate any special request, orders or needs. Please contact us at ArtLab@26deco.com if you are hesitant about receiving your keepsake on time. We will do our best to get your order to you.
What is your return policy?
Since every piece of artwork is custom made to order, we unfortunately cannot accept returns. If you get a wrong product or a damaged product, we do offer a 7-day exchange policy. Please contact our customer care team through ArtLab@26deco.com and provide them with the following information: – a description and/or picture of the defect; – reference number of your order; – your contact details. Based on this information we will be able to further assist you.
What if the carrier damages it?
If, for any reason, your order arrives damaged please contact our customer care team through ArtLab@26deco.com and provide them with the following information: – a description and/or picture of the defect; – reference number of your order; – your contact details. Based on this information we will be able to further assist you..
I’m a photographer and I would like to collaborate with 26 Deco.
We collaborate with professional and semi-professional photographers to enlarge our Art Letter Library. If you have taken a photograph that looks like a letter or a number, please contact us through ArtLab@26deco.com and we will discuss the terms.
I’m a blogger and I would like to collaborate with 26 Deco.
We collaborate with bloggers on social media on a frequent basis. Please contact us through ArtLab@26deco.com regarding your collaboration request.